Policies including Shipping and Returns
Terms & conditions
1. Acceptance of Order.
Orders are only accepted by Crown World Marketing subject to these Conditions of Purchase and Terms of Trading. Variations of these conditions will not be accepted by us without an agreement in writing prior to the order being placed. Crown World Marketing reserves the right to refuse any order.
2. Order Confirmation.
When you submit your order using our automated shopping basket system you will receive an automatic email confirmation of the details of your order for you to check and hold for your records, if there are any mistakes, please email us immediately. This confirmation is not an automatic acceptance of your order. You will be contacted should we not be in a position to process and fulfill your order for whatever reason. If payment has been made on an order that we are unable to fulfill we will immediately refund payment by the same method as your payment was made.
3. Order Acceptance.
Your order is only accepted at the point of despatch when an invoice/receipt will be produced and sent to you.
4. Prices & Payments
Prices quoted on the web may vary from our telesales or special offers published from time to time. We reserve the right to charge the price current at the time of despatch. Where this is lower than the price on your order confirmation you will not be consulted before despatch. Where prices have increased you will not be charged extra without prior consultation.
All prices on this site are quoted inclusive of UK VAT at 20 %(Tax). Should you be ordering for delivery outside the European Economic Community and believe your order ought to be tax free please state this in the comments box when ordering. Your order confirmation will include VAT but we will then contact you with a further quotation once the possibility of tax exemption has been investigated. Crown World Marketing reserves the right to refuse credit card payment and request cleared payment into our bank where orders are from outside the UK or in various circumstances where credit card payment is not suitable. Payment is only taken from your credit card at the time of despatch in £ where more than one despatch occurs your card will be charged accordingly in £ the total of the various charges will add up to your original order value.
5. Ownership of Goods.
Title of ownership of goods remains with Crown World Marketing until the goods have been paid for in full. Should customers prove unable, for whatever reason, to complete payment of goods, they hereby irrevocably authorise Crown World Marketing or its agents to enter their premises for the purpose of taking possession of the goods supplied.
6. Export Orders.
Larger orders outside the UK which cannot be sent overland by standard postal service will be treated as export orders. Prices quoted will be ex works Buck, England. Packing, FOB, CIF and administration charges will be made at cost. All payments will be required prior to delivery.
7. Returns and Refunds
We hope that you will be pleased with your purchase. Should you wish to return anything to us you can do so within 14 days of purchase in its original, undamaged packaging. Please contact our customer services department who will explain the procedure for sending goods back to us.
Refunds (less cost of delivery) will only be issued on receipt of the goods in their original re-saleable condition. If we find that the product has been returned in a condition that we deem unacceptable for re-sale, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
Returns can be sent by post or courier service.
Please state the reason for return and whether you want a refund or a replacement. Please take to a Post Office and obtain proof of delivery, as we are not liable for goods lost in transit.
Costs of returning the goods are not refundable except in circumstances where the goods have been sent in error.
a) Returns of goods thought to be faulty.
Appon examination, Items deemed to be damaged or faulty will be exchanged or refunded (where applicable) by Crown World Marketing.
Should you wish to cancel your order please call 0845 3054131 or e-mail us and we will be happy to stop your order and refund any money owed.
8. Damaged Items.
Claims and Shortages.
Notification of damage or shortage must be made to Crown World Marketing within 3 working days of receipt of goods. Notification concerning non-delivery of all or part of a consignment must be made to Crown World Marketing within 5 working days from the invoice date; otherwise no claim can be entertained. Customers are advised that in the case of a query concerning delivered goods contact should be made with Crown World Marketing who will advise on procedure. On no account should customers attempt to return goods without contacting us first.
8a. When signing for a delivery-
The customer is accepting that the correct number of parcels have arrived and the goods have not been damaged in transit. It is not sufficient to sign the delivery UNCHECKED if parcels are damaged. They should either be refused or signed for as DAMAGED. If the number of parcels delivered does not match the number on the consignment note, this must be stated SHORT DELIVERY.
8b. Crown World Marketing
Cannot accept any responsibility for goods damaged in transit if the goods have not been signed for, as a result of either a request at the time of ordering, or at the time of delivery, for the goods to be left without signature.
9 Product Descriptions.
Crown World Marketing takes care to ensure that product descriptions and specifications within the Company's literature are fair and accurate. However Crown World Marketing reserves the right, without any prior notice to discontinue, change specifications and designs without incurring any obligations to the customer.
As the Dyna-bands are made of Natural Latex and their life span is subject to their use and maintenance, a manufacturer’s warranty is not given. However Crown World Marketing shall replace any item(s) purchased through the company where it sees fit.
11. Extent of Liability.
At no time will Crown World Marketing be liable for any costs in excess of the original purchase price of the goods.
12. Guarantees and Refunds.
Due to the nature of our products their life span is subject to the use and maintenance, hence manufacturer’s warranty is not given. If an item is thought to be faulty crown World Marketing will inspect the product and will replace the item if found to be faulty and not misused. In all other cases acceptance of returned goods is entirely at the discretion of the Company. All postage costs must be borne by the customer whether goods are returned damaged or undamaged, unless a product was sent out in error.
It is not the policy of Crown World Marketing to send out free samples to customers. However we may send samples for publicity purposes.
14. Delivery Policy
Delivery will only be made to an alternative address to the cardholder’s registered address if all security checks are successful
15. Delivery Schedule
All goods ordered are offered strictly subject to availability. Although Crown World Marketing seeks to dispatch all items within three to five working days of receipt of your order, if by chance goods ordered are not in stock customers are requested to allow 28 days for delivery. Customers will be kept informed by e-mail of an expected delivery day in the event of a longer delay. We will not charge you until we have confirmed your goods are available.
In the case of orders greater than 1 item, goods may be despatched at different times.
Where a request has been made for delivery on a specific date, Crown World Marketing will do all in its power to honor this date. However the company will not entertain any claim whatsoever for compensation arising from failure to deliver on this day.
Orders will be sent by Royal mail Packet post unless alternative delivery option is specified. Orders should be received within 14 working days, although we will attempt to send out the next day. If the Royal Mail Next day- special delivery option is required you need to order before 1.30pm Monday to Thursday. - note that although next day deliveries are fulfilled on time by 90% of the time, this service is not guaranteed - in the event that you parcel is not delivered next day we will refund the next day element of your carriage (note you will not be refunded if the parcel could not be delivered on account of you not being there to sign for the parcel and have not made alternative arrangements). Please also note that we do not dispatch at weekends!
Europe and Rest of the World Delivery
Small parcels up to 600g will be delivered by Royal Mail parcel service and Larger parcels will be delivered by signed for courier service on a 3-4 working day service for most Northern European Countries and on a 4-5 working day service to Southern Europe. Please note that items heavier than 500g will need to have the delivery charge specially calculated taking in to consideration the weight and destination. If this is the case then we will contact you before dispatch to inform you of the additional cost.
16. DELIVERY CHARGES
Postage and Packaging to all UK mainland standard deliveries is charged at a flat rate of £2.50 (inc VAT) - bargain! Our shipping definition of the UK includes the UK Mainland, the Scottish Highlands and Scottish Islands, Northern Ireland, the Channel Islands and the Isle of Man. You can upgrade to Royal Mail Next day special delivery to the UK mainland by selecting the UK Royal Mail Special delivery Next day delivery service.
Shipping Outside the UK and EU
Delivery is automatically calculated for low weight items to many countries, though over a certain weight (500g) it is necessary to quote to ensure an accurate calculation is made. In the countries drop down list simply select your country. If shipping is not automatically calculated for your country please create your order as usual and go to check out. At the end of this process we will be emailed your order and will calculate the shipping and input it in to your cart and send you an email to advise the cost. Assuming you are happy with the price you may then log back and complete the transaction.
International deliveries outside the EU may be subject to customs clearance. Crown World Marketing, cannot be held responsible for any Extra charges or delays caused by Customs or other government authorities. Local Taxes & Duties for those outside the EU are the responsibility of the shopper or recipient in the country of destination.
For shipping outside of the UK the following charges will apply:
Europe Rest of the World
Up to 100g £1.95 £2.95
101g-260g £2.95 £4.50
261g-320g £3.50 £5.50
321g-360g £3.95 £6.50
361g-400g £4.50 £6.95
401g-500g £5.00 £7.95
500g+ Quote Quote
We accept the following major credit cards: VISA, MasterCard, Switch, Solo, Delta, Visa Electron and PayPal.
Your credit card details are encrypted by Our webstore provider and are held securely on their server. Encryption takes place both before processing and when stored on the database. Credit card details are never held in a clear format. We use a secure payment system operated by Sage pay Go to manage our transactions and Bank of Scotland to authorise them.
If you would prefer to make payment over the phone please contact us on 0845 3054131.
Cheques can be mailed to us made payable to “Crown World Marketing” –Please print out your order and send with payment. Please allow seven working days for cheque clearance.
18. Your Details
Crown World Marketing will never pass on your details to any other companies or third parties.