Privacy

Crown World Marketing Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.dynaband.co.uk.

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

By creating an account at Dyna Band you will be able to shop faster, be up to date on an orders status, and keep track of the orders you have previously made.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including, arranging for shipping and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us (opting into receiving our newsletter), provide you with information relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

Payment and security policy

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We accept the following major credit cards: VISA, VISA DEBIT, VISA ELECTRON, MASTERCARD, DEBIT MASTERCARD and AMERICAN EXPRESS.

Your credit card details are not stored by our webstore provider. Credit / debit card details are entered directly on the Stripe.com hosted page. See their privacy details https://stripe.com/gb/privacy

Our Payment Service Provider is Stripe.com. If you would prefer to make payment over the phone please contact us on 0845 3054131.

Cheques can be mailed to us made payable to “Crown World Marketing” –Please print out your order and send with payment. Please allow seven working days for cheque clearance.

Sharing your personal information

We will never share or pass on your Personal Information to other companies or third parties (other than Google Analytics).
However, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted marketing communications we believe may be of interest to you.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at jane@dynaband.co.uk or by mail using the details provided below:

Crown World Marketing, PO Box 1195, Naphill, High Wycombe, Bucks, HP14 4WQ, United Kingdom